InterCare® - a digital solution to help the NHS, local authorities and care sector look after the people that depend on them. (#2441)

Idea Description
Supplementary Information
Innovation 'Elevator Pitch':
InterCare® enables digital health monitoring, self-care support, video consultations and social messaging - securely connecting patients with clinicians, care providers and family.
Overview of Innovation:
InterCare® is designed to make digital healthcare more accessible – with intuitive healthcare technology for elderly people, vulnerable adults, as well as patients who are more tech-savvy.

InterCare® takes a new approach to telehealth – integrating vital signs monitoring, self-care support, video calling and secure messaging in an accessible format.

The intuitive digital platform and easy-to-use controls are designed to make healthcare technology accessible to all – including elderly people and vulnerable adults.

This versatile solution keeps patients in touch with everyone in their health and wellbeing network – clinicians, carers and family. Proven in an NHS setting to reduce home visits and emergency hospital admissions, whilst significantly improving patients' health and wellbeing.

Patients access the platform via InterCare® TV or InterCare® Mobile. A patient's own television can be InterCare®-enabled with a HDMI stick, webcam and user-friendly, large-scale keyboard controls. This brings accessible technology to a broad range of patients, including the elderly, vulnerable, those who need support with chronic conditions and rehabilitation.

Patients can digitally track vital signs, such as blood pressure and oxygen levels – with alerts when these fall outside pre-set parameters, directing patients to their self-care action plan and ‘virtual’ consultations with their healthcare team when needed. Empowering long-term-condition patients to take a proactive role in the management of health conditions, providing added reassurance, improving outcomes and reducing NHS costs.

InterCare® digitally connects patients with their professional and personal support network via secure messaging and video calls.

Clinicians and other health and care professionals can securely access the system via InterCare® Web or the InterCare® Mobile app. Family members can connect via InterCare® Web.
Stage of Development:
Market ready and adopted - Fully proven, commercially deployable, market ready and already adopted in some areas (in a different region or sector)
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Innovation 'Elevator Pitch':
A complete holistic digital outpatient care platform which enables healthcare service providers to offer virtual care remote patient monitoring.
Overview of Innovation:
VideoVisit provides a complete holistic digital outpatient care platform that enables healthcare service providers to offer virtual care (i.e. home care and rehabilitation services), remote patient monitoring, online doctor consultation and video-based online doctor appointments via online calendar booking systems or text chat/video chat module. Complete holistic digital outpatient care can be defined as combining Primary Care, Social Care, Specialized Care and Home Care. We offer full end-to-end systems branded under VideoVisit Home Care and VideoVisit Remote Care service products.

The platform consists of tools for remote care, online doctor appointments / consultations and remote patient monitoring. Virtual care allows remote caregivers to provide healthcare services, support and companionship to the elderly in their own home via video.

Online doctor appointments allow healthcare service providers to offer services online either by utilizing a chat module with text-chat and video chat functionality or by providing video-based services via online calendar booking system. Online doctor consultation allows healthcare professionals to communicate together both through more traditional text-chat or via online video calls.

Remote patient monitoring puts together welfare devices and services and shows what is going on at home at this very moment. Using the dashboard, family members, homecare professionals and service providers see in real time the summary of how the person living at home is doing. It shows for example activity, sleeping patterns, day rhythm and information about safety and service usage.

Our platform can be sold as a stand-alone solution or it can be integrated into other digital healthcare solutions. This provides endless possibilities for VideoVisit partners to utilize VideoVisit platform. In addition to VideoVisit platform, we also provide our know-how on distributing the VideoVisit platform to end customer organizations. We also provide the best references in the market for our partners: we are the only service provider who has a whole country as a reference testimony (Finland) and a customer case where cost savings in elderly care have dropped over 85% (City of Helsinki):

VideoVisit is the market leader in Finland with a fully commercialized service offering. In the UK we are seeking a Proof of Concept trial partner to make any adjustments required and to show the value of our solution.
Stage of Development:
Close to market - Prototype near completion and final form may require additional validation/evaluation and all CE marking and regulatory requirements are in place
WMAHSN priorities and themes addressed: 
Digital health / Innovation and adoption
Benefit to NHS:
VideoVisit is a market leading Nordic health technology company, developing digital solutions for the home care and healthcare sectors. The VideoVisit platform consists of two modules; VideoVisit® Home and VideoVisit® Live, which together provide a unique virtual healthcare platform.

The benefit to the NHS from our service solution is our impact on:

1) Cost savings – substantial savings by replacing physical visits with remote caregiving visits via video. As an example, one of our largest customers, the City of Helsinki placed over 170,000 virtual calls while cutting down home care costs by over 80%, saving 10M€ in 2017.

2) Time savings of the healthcare professional (nurse or doctor or service provider) - one virtual nurse is capable of placing up to 60 virtual visits over one shift. The demand for virtual care grows rapidly in Helsinki which illustrates Helsinki’s goal of having over 900 virtual care clients at the end of the year 2017.

Our unique advantages are integrated services, tested outpatient care service platforms, experience and knowledge of outpatient care processes and models. With our platform, we can connect medical device data during video consultations and have system APIs that support this. As the market leader in Finland, we have completed over 50 projects in Finland.

In addition to that, our solution shows increasing value when used with patients who are elderly or with chronic illnesses like dementia, Alzheimer’s or Parkinson’s. As the majority of the elderly and chronic illness patients have restrictions and need support to take medicine and monitor food intake, this can be done cost and time effectively with the VideoVisit solution.
Initial Review Rating
4.60 (1 ratings)
Benefit to WM population:
The benefits we can provide to the population of West Midlands are similar to the impact shown above in terms of cost and time benefits.

The West Midlands is a region of diversity, with areas of affluence and deprivation and with established health inequalities. It's a geographically diverse region, ranging from the intensley urbanised areas including Birmingham, Stoke-on-Trent and Coventry to the rural counties including Shropshire, Staffordshire, Herefordshire and Worcestershire.

Online Consultations are part of the Midlands and East GP Forward View (GPFV) Digital Implementation Strategy.

Virtual consultation service benefits include:
  • Cost savings
  • The ability to see multiple patients over one shift
  • Minimises travel for patients (family and carers)
  • Improves networks between doctors, patients and other healthcare professionals
  • Encourages self-care
  • Reduces risk of healthcare associated infections
Video consultations can overcome geographical boundaries and provide access to services in remote areas or those with limited numbers of healthcare professionals.

VideoVisit, a market leader in Finland that provides holistic remote caregiving are looking to work with a regional healthcare provider to undertake a Proof of Concept trial to make any adjustments required for the UK and to demonstrate the value of our proven solution with elderly people and/or for those with chronic illnesses.

Current and planned activity: 
VideoVisit Ltd is actively looking to engage with regional healthcare providers for reference Proof of Concept pilot projects.

We have only just started in the UK and are keen to engage and discuss with any interested NHS or other healthcare service providers working with us to make any adjustments required for the UK and to demonstrate the value of our proven solution with elderly people and/or for those with chronic illnesses..
Return on Investment (£ Value): 
Return on Investment (Timescale): 
2 years
Ease of scalability: 
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Overview of Innovation:
RemindMeCare has been built to enable self-care management for those being cared for in the community. Its design enables those that are not familiar or comfortable with tablets to engage for the first time and to remain engaged. Repeat usage is enabled using ‘stickiness techniques’, such as reward based entertainment and therapy tools and a user interface that generates loyalty, coupled with a continual interaction with a care monitoring care circle.
Self-management tools include prompts and process videos for daily activities, scheduling and interactive reminders multi-managed with the care circle.
Unique to RemindMeCare is its portability across care sectors such that it is a resource from diagnosis and care in the community, to care home, ward and end of life care.
ReMe is a new breed we’ve christened ‘Activity Based’ software to differentiate itself from care planning software. For knowledge of the person and the ability to enhance care is derived from activity provision, not from data input.
By providing self-management tools and engaging activities and by generating data, ReMe supports daily care, celebrates a life, strengthens links with family and tackles agitation, depression and isolation. ReMe becomes a daily highly personalised resource and recourse for both carer and the person cared for and is easily accessible and adopted by those with little or no tablet experience. Usable across care sectors, including dementia, care of the elderly, learning disabilities, ReMe puts the person at the centre of their care.
ReMe’s suite of person-centred care algorithm based activity tools enhance care and are the constant core across all care sectors, and continually learn about the person wherever they may be. ReMe’s the only system that offers bespoke reminiscence and cognitive therapy by sourcing images, music and videos that are unique to the user and so enables discovering calming content for acute care strategies. ReMe stores life stories, preferences and interests with carers and a care circle, as well as creating automated activity reports which can be sent to the user's family. Through remote family engagement and management ReMe is easily adapted and configured to the needs of the person or couple being cared for.
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Innovation 'Elevator Pitch':
AccessibleGP will nurture and encourage transformational behaviour change among patients and GP services facilitated by an interactive website and communications platform to promote patient self-care and reduce unnecessary GP appointments.
Overview of Innovation:
GPs are the most trusted source of health advice in the community.  But increasing workloads mean time available to support individual patients is reducing. Digital technologies introduced to ease some of the pressures, including the ability to book appointments and access medical records online, are rarely promoted in practices nor used by patients. New approaches to freeing up GP time and resources are urgently needed so they can devote more time to improving patient care.
AccessibleGP (AGP) is a model that facilitates transformational behaviour and service change. It aims to promote greater patient self-care, drive down unnecessary demand on GP time and enhance communication and information exchange between patients and GPs by using an interactive website and communications platform.
The platform sits behind local Practice websites, maintaining their individual look, feel and local content.  It offers improved content and functionality, with the ability to communicate:
  • personalised and reliable information and advice relevant to individual patient health care needs
  • relevant and timely information relating to particular patient ‘groups’.
It provides access to consultation notes, test results and recommended next steps, as well as motivational tools - such as the ability to set and monitor personal health goals with email reminders. It helps patients avoid accessing the wrong information online by linking directly to their GP and other trusted sources of advice, and has the potential for email, video and live chat functionality.
In the testing phase, ‘digital champions’ will be available to support the platform roll out within GP practices. They will help increase patient engagement and assist staff to embed its use into practice life. ‘Patient Activation Measurement’ (PAM) scores will be used to track any resulting health improvements and patient motivation increases. Reports generated from GP EMIS systems will also help monitor health improvements and GP usage.
Initial testing will focus on the top 10 health conditions frequently leading to unnecessary GP appointments. Concept testing has already been undertaken with a number of patient cohorts through a market research company. Patient engagement in co-designing the platform accessibility, ease of use and content will be central to the testing phase.
Stage of Development:
Trial stage - Trial stage to prove that the idea actually works as intended
WMAHSN priorities and themes addressed: 
Long term conditions: a whole system, person-centred approach / Wellness and prevention of illness / Digital health / Innovation and adoption / Person centred care
Benefit to NHS:
The AccessibleGP platform has the potential to offer a number of different benefits to the NHS focusing on reducing patient dependency on local GP practices and associated services and delivering prevention and early intervention by helping patients to have more control over their own health.
During the trial we will build a robust evidence base that tests the ability of the platform and engagement activities to:
  • enhance clinical capacity by reducing the number of unnecessary and unavoidable GP appointments while improving/maintaining overall GP accessibility
  • reduce re-occurrence of patient episodes associated with long-term conditions and therefore the draw on NHS primary and acute services
  • increase patient use of online services identifying any resulting in reductions in administrative demand on GP practices
  • support the current shift towards collaborative working between GP practices to improve access
  • help practices capitalise on additional NHS income generation opportunities.
Initial Review Rating
3.40 (1 ratings)
Benefit to WM population:
AccessibleGP has the potential to offer a number of benefits to the West Midlands population by:
  • improving interactions between patients and their GP, leading to greater patient satisfaction and confidence in the NHS/GP service
  • helping to maintain the ‘special relationship’ between patient and their GP
  • optimising the opportunity to promote key health messages to targeted audiences
  • improving patient motivation and engagement in managing their own health and adopting healthier lifestyles
  • creating greater clinical capacity for more vulnerable and urgent need patients
  • building greater long-term resilience among the West Midlands population leading to better health outcomes overall.
Current and planned activity: 
We have had initial interest in the product from a national NHS body, a number of GP consortiums and a local CCG. We have undertaken a concept scoping exercise with patients and practice staff by through support from a market research company. We are working with an experienced CRM and digital communication platform company, have engaged a number of Universities in the product development and are drawing together a number of GPs to act as 'critical friends' during the product testing and development.
We would value help with: intellectual property rights issues; funding to develop the IT platform and ensure its integration with EMIS and Vision; help to overcome Information Governance issues; and support to link with complementary innovations such as digital consent technology.
What is the intellectual property status of your innovation?:
Prime AccessibleGP as a name and logo is registered, however, copyright and patenting of intellectual property and the process for this is not yet completed and where guidance and support would be welcomed.
Return on Investment (£ Value): 
Return on Investment (Timescale): 
1 year
Ease of scalability: 
Regional Scalability:
To be completed
To be completed
Adoption target:
To be completed
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