VideoVisit is a holistic digital outpatient care platform for healthcare professionals to deliver remote patient monitoring (#3075)

Idea Description
Supplementary Information
Innovation 'Elevator Pitch':
A complete holistic digital outpatient care platform which enables healthcare service providers to offer virtual care remote patient monitoring.
Overview of Innovation:
VideoVisit provides a complete holistic digital outpatient care platform that enables healthcare service providers to offer virtual care (i.e. home care and rehabilitation services), remote patient monitoring, online doctor consultation and video-based online doctor appointments via online calendar booking systems or text chat/video chat module. Complete holistic digital outpatient care can be defined as combining Primary Care, Social Care, Specialized Care and Home Care. We offer full end-to-end systems branded under VideoVisit Home Care and VideoVisit Remote Care service products.

The platform consists of tools for remote care, online doctor appointments / consultations and remote patient monitoring. Virtual care allows remote caregivers to provide healthcare services, support and companionship to the elderly in their own home via video.

Online doctor appointments allow healthcare service providers to offer services online either by utilizing a chat module with text-chat and video chat functionality or by providing video-based services via online calendar booking system. Online doctor consultation allows healthcare professionals to communicate together both through more traditional text-chat or via online video calls.

Remote patient monitoring puts together welfare devices and services and shows what is going on at home at this very moment. Using the dashboard, family members, homecare professionals and service providers see in real time the summary of how the person living at home is doing. It shows for example activity, sleeping patterns, day rhythm and information about safety and service usage.

Our platform can be sold as a stand-alone solution or it can be integrated into other digital healthcare solutions. This provides endless possibilities for VideoVisit partners to utilize VideoVisit platform. In addition to VideoVisit platform, we also provide our know-how on distributing the VideoVisit platform to end customer organizations. We also provide the best references in the market for our partners: we are the only service provider who has a whole country as a reference testimony (Finland) and a customer case where cost savings in elderly care have dropped over 85% (City of Helsinki):

VideoVisit is the market leader in Finland with a fully commercialized service offering. In the UK we are seeking a Proof of Concept trial partner to make any adjustments required and to show the value of our solution.
Stage of Development:
Close to market - Prototype near completion and final form may require additional validation/evaluation and all CE marking and regulatory requirements are in place
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Innovation 'Elevator Pitch':
InterCare® enables digital health monitoring, self-care support, video consultations and social messaging - securely connecting patients with clinicians, care providers and family.
Overview of Innovation:
InterCare® is designed to make digital healthcare more accessible – with intuitive healthcare technology for elderly people, vulnerable adults, as well as patients who are more tech-savvy.

InterCare® takes a new approach to telehealth – integrating vital signs monitoring, self-care support, video calling and secure messaging in an accessible format. 

The intuitive digital platform and easy-to-use controls are designed to make healthcare technology accessible to all – including elderly people and vulnerable adults.

This versatile solution keeps patients in touch with everyone in their health and wellbeing network – clinicians, carers and family.  Proven in an NHS setting to reduce home visits and emergency hospital admissions, whilst significantly improving patients' health and wellbeing. 

Patients access the platform via InterCare® TV or InterCare® Mobile. A patient's own television can be InterCare®-enabled with a HDMI stick, webcam and user-friendly, large-scale keyboard controls.  This brings accessible technology to a broad range of patients, including the elderly, vulnerable, those who need support with chronic conditions and rehabilitation.

Patients can digitally track vital signs, such as blood pressure and oxygen levels – with alerts when these fall outside pre-set parameters, directing patients to their self-care action plan and ‘virtual’ consultations with their healthcare team when needed.  Empowering long-term-condition patients to take a proactive role in the management of health conditions, providing added reassurance, improving outcomes and reducing NHS costs.

InterCare® digitally connects patients with their professional and personal support network via secure messaging and video calls.

Clinicians and other health and care professionals can securely access the system via InterCare® Web or the InterCare® Mobile app. Family members can connect via InterCare® Web.
Stage of Development:
Market ready and adopted - Fully proven, commercially deployable, market ready and already adopted in some areas (in a different region or sector)
WMAHSN priorities and themes addressed: 
Long term conditions: a whole system, person-centred approach / Wellness and prevention of illness / Digital health / Innovation and adoption / Person centred care
Benefit to NHS:
InterCare® is a digital healthcare technology that enables NHS professionals, carers and family to be connected to a central user, in their home or assisted living facility.

InterCare® delivers health-data monitoring and alerts, video consultations, multi-disciplinary team messaging, self-care video content, health questionnaires and more, through a TV or mobile interface.  InterCare® TV makes digital healthcare technology accessible to a broad range of patients, including the elderly, vulnerable and others who need support with chronic long-term conditions. 

The NHS benefits from connected, efficient care of long-term-condition patients, in their own homes.  Empowered patients take a proactive role in the management of their health conditions, reducing anxiety and improving outcomes.  The resulting reduction in the numbers of home visits, appointments, A&E attendances and unplanned admissions, delivers significant savings for the NHS across some of the costliest population cohorts.

A recently completed 12-month NHS deployment, connected patients with severe COPD to their community respiratory nurses.  InterCare® TV was installed in the patient’s own houses in South Tyneside and a wide range of functionality utilised.  Wider care and family networks were also connected where appropriate and the following improvements in condition management and outcomes were reported:
  • 37% reduction in unplanned admissions
  • 33% reduction in home visits
  • 43% reduction in follow-up outpatient visits
  • 50% COPD users showed improved cat scores
  • 62% of patients with reduced anxiety scores
  • 43% of patients with reduced depression scores
  • 100% usability reported by patients
The cost effectiveness of the InterCare solution demonstrated by these reductions is significant, when set against the standard NHS costs for patient interventions in either community, primary or secondary care.
Initial Review Rating
4.60 (1 ratings)
Benefit to WM population:
Could do with advice on filling this section
Current and planned activity: 
We have launched a new website which details the use of InterCare® in an NHS environment and carries case studies.  We are seeking to hold meetings with CCGs/ACOs/STPs where an expression of interest in utilising technology to assist in the management of long term condition patients in their own homes or in assisted living environments.  We have the potential agreement in three locations to work with clinicians who see the benefit of our InterCare® solution but do not have funding available to them. We are seeking funding in order to move forward with those pilots.
What is the intellectual property status of your innovation?:
Wholly owned by Nimbus Medical.
Return on Investment (£ Value): 
Return on Investment (Timescale): 
6-12 mon
Ease of scalability: 
Rejection Reason:
Unable to contact innovator to clarify aspects of the submission
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