Learning from Excellence - call for abstracts


2017-10-20T00:00:00 0 3
We would love to hear about your experience of using Learning from Excellence and/or Appreciative Inquiry (AI) in your practice.  There will be opportunity to present your work as an oral presentation and / or a poster at our LfE Community Event on Thursday 16 November 2017 at the Vox Conference Centre, Resorts World, Birmingham.
 
To submit an abstract about your LfE or AI Experience please click on the 'Submit Innovation' button and use the form that appears below.  You will need to register first.  Please see the additional information for suggestions of what to cover in your abstract.  Closing date is 11 September 2017.
 
For more information or to book your place at the event please click here:  
 

Ideas (Publish, Detailed Submission)

Overview of Innovation:

HEFT provides maternity services across 3 sites and has a birth rate of approx 10500 births per year. Following the Care Quality Commission’s inspection of HEFT in 2014 the Head of Midwifery commissioned an Internal Quality Review, reviewers identified that there was an issue with low staff morale and motivation, it was also noted that retention of staff and high sickness levels were adding to the low staff morale. Following the reported success of LfE at Birmingham Children’s hospital a team of senior midwives at HEFT decided to implement LfE within Maternity.
The ‘quick start up guide to LfE was adopted and with buy-in from the senior midwifery leadership team and the trust safety and governance lead an implementation date was set.
The LfE project lead met with staff from other departments who had already implemented LfE to share resources and to discuss any barriers encountered.
The team opted to use a quick, simple and easy to use paper reporting system.
The launch was well advertised in and around the maternity unit. Each ward area was assigned an LfE notice board and LfE was launched officially.
LfE updates are regularly presented at a variety of forums within maternity. Information, trends and themes are fed back to all staff.
The LfE initiative has been very well received in maternity, staff appear genuinely grateful to have a system of reporting when things go well in addition to reporting clinical incidents. There appears to be a shift in the culture of the organisation and how safety is managed. LfE cannot take all the credit for this however as the maternity governance system has recently been restructured and risk is now owned by the clinical leads in each area and not by an overarching maternity governance team. It is felt that the arrival of LfE has complimented these changes within the service.
Hopes for the future:
Governance and risk to take the project forward and expand across all areas of the trust
Implementation of an online reporting system that can generate emails to the reporters automatically and notify the team when a report is submitted.
Clinical area's to have a named member of staff as LfE lead, which will be trained in Appreciative Inquiry and will hold regular AI conversations to discuss the reports submitted.
For key learning from LfE reports to be identified and implemented in a timely and efficient manner.
For an improvement in the quality of information submitted on reports, with greater detail about what was specifically excellent.
Initial Review Rating
3.00 (1 ratings)
Read more
Hide details
Hayley Butler 20/07/2017 - 11:42 Detailed Submission Login or Register to post comments
0
0
Votes
-99999
Overview of Innovation:
Caring for Carers Project
Background
With the increase in birth rates, staff shortages and negative organisational cultures, midwives often experience unexpected feelings of stress and can lose their passion for their role. As a newly qualified midwife, I saw how morale and resilience can be affected in maternity care and the impact that this can have on the care of women and families.  I wanted to help them by raising morale and reinvigorating their passion for midwifery by developing a culture of “positivity” in the maternity unit which would help midwives feel better and in turn l provide a good maternity experience for women, and their families.
The Project
The aim of my project was to provide maternity staff with skills to help them cope with the stresses of working within maternity  in order for them to re-establish their passion in midwifery. The project highlights some of the work we have done within the Trust to improve staff morale and demonstrate the positive achievements of a set of interventions. My personal hope is that by supporting midwives, we support women and their experience of maternity care will improve and in turn this will improve outcomes for mothers and babies. The project has successfully ran 2 conferences which was supported by midwives from around the country and we attracted many high profile speakers to the events. To follow on from the conferences, we have created a monthly wellbeing cafe with massages and aromotherapy which maternity staff can use to recharge their batteries. The from our swellbeing intervention have been shared nationally. By sharing our new knowledge and by working alongside the RCM’s new campaign 'Caring for You' then we are positive that we can improve maternity care locally and nationally. My hope is that these tools will help develop midwives who are positive about their role, positive about birth, positive about the NHS and positive about providing personalised care for women and families. This will have a big impact on maternity care and could be measured by the family and friends test results received from families who use our maternity service. The effect of this project could be seen not only by women and families but also midwifery students who are the future of midwifery, by being role models who demonstrate positivity, resilience and good morale then this could be infectious to students and hopefully give them the skills to develop resilience when joining the NHS.
 
 
Initial Review Rating
3.00 (1 ratings)
Read more
Hide details
Jane Pollock 28/06/2017 - 09:16 Detailed Submission 1 comment
0
0
Votes
-99999
Overview of Innovation:
Discover
In part this project has evolved as a result of the Author's interest in the NHS Releasing Time to Care initiative, particularly the Productive Ward series. A process mapping activity was included but any improvements identified remained, in most cases, within the many small work groups involved in the activity. Although this initiative, the largest improvement initiative ever undertaken by the NHS, has now finished many hospitals still remember it.
When a person leaves their job the knowledge gained from their experiences in doing the job are often lost. The next person to do the job often starts with very little knowledge of how the job can be best done. This is why we have so much performance variation across wards and hospitals within the NHS. How can we capture that knowledge before people leave? My answer to this question is through process visualisation and the identification of best practice from focus groups from throughout the NHS.
For a number of years I have been developing process visualisation techniques that enable people to see how the process works and provides a clear picture which enables them to communicate their improvement ideas effectively.
Dream
This LfE can be achieved by using the WWW to promulgate the process visualisation and social media to manage the focus group feedback. The project has the potential for LfE from the total NHS workforce.
Design
The web site is already under construction. Some issues still exist with the complex coding required to visualise the processes in the most user friendly way. Design of this code will be finished shortly. The identification of NHS hospital processes has started and some process visualisation has been completed. Focus groups have not yet been established. Social media applications most popular in the NHS are Twitter and Facebook. The most effective way to use these two applications for receiving feedback is still being debated.
Gaining access to hospitals to identify processes and create initial process visualisations is proving to be very difficult although initial steps have now been taken with a number of Trusts.
The detailed design of the website has still to be completed.
Destiny
I am hoping that the best practice process visualisations will be linked into the metrics for data collected by the NHS Improvement's Model Hospital. In that way improvements in performance, made by the application of best practice in relevant hospital processes, can be measured and displayed for all to see.
Initial Review Rating
3.00 (1 ratings)
Read more
Hide details
Tom Rose 15/06/2017 - 09:06 Detailed Submission Login or Register to post comments
0
0
Votes
-99999

Recent Activities

Tom Rose commented on Caring For Carers 3 weeks 1 day ago
Knowledge sustainability through process visualisation has been moved from Initial Submission to Publish 3 weeks 2 days ago
Caring For Carers has been moved from Initial Submission to Publish 3 weeks 2 days ago
Learning from Excellence (LfE) launch in maternity at Heart of England NHS Foundation trust. has been moved from Initial Submission to Publish 3 weeks 2 days ago
Caring For Carers has been moved from Initial Submission to Publish 3 weeks 3 days ago

Active Campaigns

Top Contributors