Creation
Draft
Initial
Detailed
Accepted
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Idea Description
Supplementary Information
Innovation 'Elevator Pitch':
As experts in digitising clinical pathways, we empower patients and clinicians through our virtual outpatient clinic platform. Our work at Barts demonstrated 3x reduction in DNAs and 10 additional patients seen per 4-hour clinic.
Overview of Innovation:

Ortus-iHealth has developed a downloadable app for your smartphone and tablet. Within the app, the patient and carers can do the following:
  • Video Consultations
  • Record symptoms and health statistics
  • Set reminders for taking medicines
  • Manage appointments
  • Set tasks to achieve health goals
  • View clinic letters in a centralised place
  • Receive specific health-related information, research and more
  • Patient satisfaction surveys


All this data is then available to the clinician for review through an accompanying web portal. PROMS and PREMS questionnaires with actionable data analytics are easily generated. Finally, the portal allows for a secure, excellent quality virtual consultations to take place, from anywhere and at any time.

Please use this link for a video of the patient experience and see the attached user manual for a sense of the clinician portal and workflow. Please also feel free to use the following dummy logins to try it for yourself:

Patient Login
Email test+wmahsn_patient@ortus-ihealth.com
Password 16May2003
Access Web, iOS, Android

Clinician Login
Email test+wmahsn_clinician@ortus-ihealth.com
Password 16May2003
AccessWeb

Support Staff Login
Email test+wmahsn_support@ortus-ihealth.com
Password 16May2003
AccessWeb
All data is held on a secure server in the UK Cloud. Our product is data protection compliant and up to date with the latest information governance standards as set out in the latest DSP toolkit.
Stage of Development:
Market ready and adopted - Fully proven, commercially deployable, market ready and already adopted in some areas (in a different region or sector)
Similar Content1
Innovation 'Elevator Pitch':
Patients instantly receive digital letters straight to their smartphone and can confirm/cancel/rebook with 1 click. NHS Trusts are reporting 51% postal cost savings and automation frees staff of repetitive tasks. Translation options in 99 languages.
Overview of Innovation:
Patients can access their digital appointment letter anytime, anywhere and with no paper, print or postal costs, NHS Trusts are reporting cost savings of over 50%!

The solution is inclusive to all demographics, so if the digital letter is not accessed within 24 hours, a postal letter is automatically sent. Staff love it too; their time is no longer wasted on inserting envelopes and coordinating post and can focus on patient care.

Access from: Smartphone, tablets and desktops

Digital letter features:
  • Provides all hospital appointment details including date, time and location
  • Patients can confirm, cancel or rebook with 1 click and responses are reported back to the Trust instantly, freeing up slots for waiting list patients
  • The appointment can be added directly into patient’s digital calendar as a further reminder prompt
  • Attach clinic specific instructions, essential reading and hospital information
  • Patients can add speech, reading and translation options in 99 languages to letter content
  • Delivery is instant: in some instances, patients receive postal letters with little notice until the scheduled appointment and are unable to arrange time off without significant disruption e.g. work, child minding
  • Can include a barcode/QR code to enable patients to self-check in for a smoother arrival process for staff and patients
  • Interactive home to hospital Google map with live travel info to reduce on the day delays
Trust benefits
  • Significant postal cost savings reported between 40-51% from the reduction of postage, paper and automation of manual admin tasks
  • Trackable communications: the Trust obtain a digital receipt that the patient has opened the letter
  • Multi language audio and text options reduce accessibility barriers and Trust translation costs
  • Links to online content can be included within the letter, rather than posting out e.g. newsletter, saving £100,000’s more in postal costs.
  • Fully automated: the intelligence recognises who to send a digital letter to and automatically follows up with a postal letter if not accessed within 24/48 hours
  • Missed appointments reduce with patients receiving appointment communications in time to arrange attending. 
Explainer video

In 2 minutes, Henry explains all the benefits of receiving a digital letter for his upcoming NHS appointment.
https://youtu.be/yHLEMTgeCHM

 
Stage of Development:
Market ready and adopted - Fully proven, commercially deployable, market ready and already adopted in some areas (in a different region or sector)
WMAHSN priorities and themes addressed: 
Digital health / Innovation and adoption / Person centred care
Benefit to NHS:
  • Significant postal cost savings reported between 40-51% from the reduction of postage, paper and automation of repetitive admin tasks
  • Assurance that patients are receiving appointment communications.  Digital letter delivery is instant and trackable. This also negates issues with lost letters or letters arriving too close to the appointment date, which is a big contributing factor to missed appointments.
  • Multi language audio and text options reduce accessibility barriers and Trust translation costs
  • Links to online content can be included within the letter, rather than posting out e.g. newsletter, saving £100,000’s more in postal costs.
  • Fully automated: the intelligence recognises who to send a digital letter to and automatically follows up with a postal letter if not accessed within 24/48 hours without staff invovlement
Initial Review Rating
3.40 (1 ratings)
Benefit to WM population:
  • Improved patient experience: patients receive hospital communications by their preference, those less confident with technology will still receive a postal letter 
  • Fully inclusive, with the ability to convert digital letter content in to 99 different languages and have it read out aloud!
  • More convienent: patients can convey appointment intentions with a click of a button and check details anytime and anywhere
  • A real time travel map is included within the letter to help avoid on the day travel delays and keep treatment on track
Current and planned activity: 
The platform will continue to evolve and the next stages include:
  • Past & future appointments – patients will have the ability to register enabling them to receive all letter communication in one area.
  • Automated patient appointment scheduling – patients will be able to choose an appointment time that is suitable for them.
  • Chat & iChat – the patient will be able initiate chat conversations with a booking centre agent, nurse or clinician. Through the implementation of AI there will also be the ability to automate some conversations.
  • Virtual Appointments – via the portal patients and trusts will be able to schedule virtual appointments decreasing more costly face to face interactions
Return on Investment (£ Value): 
Very high
Return on Investment (Timescale): 
0-6 mon
Ease of scalability: 
Simple
Regional Scalability:
Please describe how the innovation could be scaled across the WM region. Have you implemented at scale in any other regions?
Measures:
What outcomes are you hoping to achieve and what are the measures that you will use to gauge the success of the innovation and how will these assessments be made? Please ensure that you have quality, safety, cost and people measures.
Adoption target:
What are the targets for adoption across the WM and what are the minimum viability levels?
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